Jacquelyn O'Brien:
CLASS OF 1985
Glen Este High SchoolClass of 1985
Cincinnati, OH
Jacquelyn's Story
Life
My Kids
I have four, beautiful children, Joshua-15, Katie-14, Jessica-13 and Kyle-11. They keep me young and I am very proud of them.
My Job
I am no longer with telecommunications with Verizon Wireless. I moved back to Ohio from Florida and now am a contact specialist for Columbia Gas of Ohio or an over-glorified customer service representative. I handle residential and commercial gas accounts and accounts payable.
***UPDATE****
for the last 3 years I am working in the financial sector, I am a Senior Quality Control Analyst for Bisys Fund Servies Group...I work with mutual funds, IRA, qualified plans(401K or 403B's), and Hedgefunds.
Workplace
Initially hired as a Shareholder Service Representative, for the Gartmore Mutual Funds, a division of Nationwide Insurance. For two years I processed shareholder and agent's inquiries on their individual mutual funds, money market, IRAs...Expand for more
, and or qualified plan accounts. Required learning information in obtaining a series 6 license for the New York Stock Exchange and have acquired Mutual Fund Certification. Liquidation and/or purchase shares for shareholders on their record trade date also obtain and inform shareholder of required tax information or forms.
Current position for approximately one year, Senior Quality Control. Responsible for ensuring that all shareholder account activity is processed correctly and reported back in a courteous, clear and timely manner. Ensure of data processing for all assigned monetary and non-monetary transactions are complete and accurate. Execute precise financial and non-financial system input, ultimately eliminating losses and customer/client dissatisfaction. Assist Supervisor and/or Manager in identifying individual or group training needs and assist in documenting supporting procedures, if needed.
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