James Thompson:  

James A. Thompson Profile Over 20 years experience in building and improving profit through customer satisfaction, operations efficiency and cost containment. Included in that success is the ability to unite, educate, motivate and lead people to perform above and beyond regular standards. Possess excellent communication skills. Proven ability to create an energized, highly productive environment conducive to peak results and accomplish objectives. Experienced senior manager. Experienced in Call Center design and implementation. Implemented Call Center technology/innovation including variable call routing VRU, work-force management Aspect Systems, GDS, proprietary order entry systems, and telecommunications hardware Avaya, Rockwell, Aspect ACD. Leads with strong sense of ownership. P/L, cost containment, cost reduction focus. Understands business strategy and how to increase shareholder value. Demonstrated skill of creating cohesive teams from different disciplines. Implemented call center strategy for major international travel company. Implemented new proprietary air and land reservations system including agent applications, on line internet access by travelers and PDA applications for a major international travel company. Calculated risk taker. International business experience. Committed to continuous learning and personal development. Experience January, 2007 to December, 2008: Travelocity Business, 3150 Sabre Drive, Southlake, Texas 76092 Vice President Operations, responsible for 2 domestic call centers. Implemented planning strategies, appropriate systems and software to supp...Expand for more