Philip Petrou:  

Education Masters of Business Administration (Finance) (GPA - 3.72) Loyola Marymount University Los Angeles, California (2001) Bachelor of Science (Mathematics) California State University Long Beach, California (1993) B.Sc M.B.A. Summary Seek Ltd. (Think Education Group) Operations Manager December 2008 to Present Sydney, NSW (Australia) National Australia Bank Team Leader (Lending Services) ¿ (September 2006 to December 2008) Centralised Functions and Banker Services Team Melbourne, Victoria (Australia) Swissotel Osaka (HMC Japan) Sales Program Manager (December 2005 to July 2006) Nankai, Osaka (Japan) State Trustees Ltd. Team Leader (September 2004 to December 2005) Melbourne, Victoria (Australia) Saint Bernard High School Math Department Chairperson- (August 1995 to July 2004) Playa Del Rey, California (U.S.A.) What I offer I offer excellent and well proven operations and program management skills, sales, business development, business analysis, training, ability to meet deadlines, and an excellent team player. Superior understanding and working knowledge of teams, with excellent technical and analytical skills Extensive experience and knowledge of the Southeast and North Asian cultures and business processes, especially Japan. Problem-solving and decision making skills, excellent oral and written communication skills, operations management, first rate customer service, experience in loyalty retention, performance and productivity improvement, leadership, technology, team-building, and project management. Excellent business acumen highly motivated, reliable, and professional, superior oral and written skills, multitasked and focused. Well developed skills to lyase with senior management and the ability to adapt to all levels of organisational hierarchy. Equally developed skills in providing consultancy services to the organisation and the use & administration of outside consultants within the organisation. Professional experience Seek Ltd. (Think Education Group) Operations Manager December 2008 to Present Sydney, NSW (Australia) Operations manager overseeing general operations, careers, alumni relations, business development, people management, projects, facilities management, resource centre, customer service, and student support centre. Business Development and Networking to place students in paid and unpaid internships within Hospitality, Business, Cookery, and Design specialties Ensure all areas are compliant with accreditation including supporting the organisation in the 2009 AUQA audit by providing evidence People management and performance enhancement through the use of professional scorecard reviews and benchmarks Ensure compliance, training, and maintenance of Salesforce CRM systems Build a network of organisations to help facilitate placements of students into jobs through business development Implement professional development programs and KPI¿s for staff. Ensure all area facilities are at maximum utilisation through logistics planning and electronic scheduling. Set Service Level agreements between cross functional areas Manage resourcing and ensure all services are operating efficiently. Conduct relevant area team meetings, motivate and evaluate staff on a regular basis. Teach Business Statistics National Australia Bank Team Leader (Lending Services) (September 2006 to December 2008) Centralised Functions and Banker Services Team Melbourne, Victoria (Australia) Responsible for leading a team of 23 specialised banking staff at the corporate level. Team responsibilities include: Creating/Approving Plans of Subdivisions and Second Mortgages, Replacing Titles, and monitoring Guarantees by Banks. The lodgement members submit documentation and payments to: State Revenue Office, Australian Securities and Investment Commission, and Land Titles Office. In addition a new team of banker support technical specialists compromise the rest of the team and support local and global banker queries. Participate in senior management meetings and provide high level strategic and feedback. Ensure proper workflow and time efficiency using e-Workware technology. Project Implementation and Business Analysis. Help reduce business unit costs through process improvements and project management. Communicate with external NAB branches to provide specialised services Implement professional development programs and reviews for the team. Undertake professional training courses to enhance knowledge and attain new skills Conduct team meetings, motivate and evaluate staff on a regular basis Swissotel Osaka (HMC Japan) Sales Program Manager (December 2005 to July 2006) Nankai, Osaka (Japan) Responsible for managing ...Expand for more