Patti Trosper:
CLASS OF 1984
Bainbridge High SchoolClass of 1984
Bainbridge island, WA
Columbia CollegeClass of 1991
Aurora, CO
Olympic CollegeClass of 1986
Bremerton, WA
Commodore Middle SchoolClass of 1980
Bainbridge island, WA
Captain Johnston Blakely Elementary SchoolClass of 1977
Bainbridge island, WA
Patti's Story
Workplace
I have worked at Direct Checks Unlimited for 13 years plus. I started out as a Customer Service Representative and a year later became a Technical Specialist/Front Line Supervisor for Customer Service. This is what I have been doing for the past 10 years. I take calls from the reps and browse bank changes, answer customer e-mails and take supervisor calls. We do about 20 other things also but those are the primary responsibilities. There are 20 people in my department that supports over 600 Customer Service Representatives. I also have the opportunity to train new-hire classes for customer service about 2-3 times a year for 5 weeks each. I really enjoy training. I also spend quite a bit of time in our IT department testing new products and also helped design a new check ord...Expand for more
ering website as well as revamped our 3 existing web sites. This job has been very rewarding over the past 13 years and I do not plan on leaving any time soon.
In May 2007, I took on a part-time job learning to be an optician. Working two jobs is not my idea of having fun but since I need to, this job is a good one to have. It is very challenging in many ways since I didn't know anything about optical going into this job but I know a lot more now than I did than and still learning. I like working with the customers one-on-one and helping them choose the best frame and lens combo for their needs. It is wonderful to see a child put on glasses for the first time and be able to see things they couldn't see before and see the smile on their face. I work with a great staff and optometrist.
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