David Harvey:
CLASS OF 1998
South Florence High SchoolClass of 1998
Florence, SC
Francis Marion UniversityClass of 2002
Florence, SC
David's Story
WORK EXPERIENCE
Data Specialist, Castle Worldwide Inc., January 2011 - Present
* Apply professional communication, planning, and time management skills to resolve external (client, candidate, and proctor) inquiries as well as internal inquiries from colleagues
* Utilize ODR (Castle's CRM) to insure client, candidate, and proctor information is up to date
* Operate Microsoft Word, Excel, Access, Outlook, and web browsers in daily functions of composing correspondence/technical assistance documentation, managing projects, and certification printing
Seasonal Customer Service Representative, Scotts LawnService, January 2010 - April 2010
* Fielded inbound calls from customers and resolved their questions/processed payments
* Audited new sales via telephone to ensure all data collected for the system was accurate
* Utilized SQL to enter production invoices turned in by Territory Service Representatives (TSRs) after completing daily treatments
* Employed professional phone etiquette to apprise TSRs of changes to customer accounts on their respective routes
Customer Service Representative, Prestige Furniture, LLC, February 2008 - August 2008
* Utilized QuickBooks to set up inventory, customers, sales reps, and pricing
* Processed new orders via phone, fax, and e-mail and provided quality customer service
* Interfaced with three warehouses across the country to ensure delivery of released orders
* Maintained files with up-to-date released and invoiced Sales Orders
Short-Term Assignments through Temporary Services Agencies in the Raleigh, N.C. area
Five Star Staffing, Manpower, TRC Staffing; Headway Corporate Resources: September 2005 to January 2008
Account Representative, ModusLink, July 2007- December 2007
* Ensured program / project specifications accurately reflect the client's expectations and delivery schedule
* Interacted with the customer on operational and escalated issues
* Maintained formal and informal daily communication with customers regarding program activities, issues, recommendations, and performance
* Gathered, analyzed, and communicated data internally for business reviews and proposal preparation
* Resolved project delays and issues by acting as a liaison with various cross-functional departments
* Identified trends by analyzing corrective actions on a regular basis
Technical Support Representative I, Schwab Performance Technologies, November 2006 - February 2007
* Trouble-shot problems in the use of the PortfolioCenter portfolio management system
* Answered specific questions of independent investment advisors in accounting, performance measurement and report customization
* Provided customer support in the installation, setup, and upgrade of the PortfolioCenter program
Sales Assistant/Order Analyst, Coleman Flooring, April 2006 - June 2006
* Provided customized report...Expand for more
s to the company's purchasing agent for workload planning of flooring delivery and installation
* Responsible for data entry of purchase order information for both the Morrisville and Greensboro offices
* Recorded data of flooring information into booksheets, builder pricing sheets, and homeowner option sheets using Excel
Administrative Assistant, Raleigh Carpet and Flooring, February 2006 - March 2006
* Pioneered a Microsoft Excel spreadsheet of contact information
* Created custom employee and inventory reports using Microsoft Excel
* Entered invoice information using QuickBooks
Administrative Assistant, Coldwell Banker: Howard Perry and Walston, February 2006 - February 2006
* Composed instructions using Microsoft Publisher to proficiently navigate a new direct marketing program to be used company-wide
* Co-authored a Microsoft Power Point presentation using Adobe Photoshop for included graphics
* Applied Microsoft Word to create a press release for the News & Observer introducing a new realtor
Customer Service Representative, Mutual Distributing Company, January 2006 - January 2006
* Developed new customer order contracts in the company database (AS400)
* Processed orders and provided customer service over the phone to a diverse customer base
* Matched cancelled invoices reports with voided invoices
* Checked inventory and provided notice of any out of stock merchandise
Customer Service Representative, DeVry University, December 2005 - January 2006
* Constructed Microsoft Excel spreadsheets with faculty information
* Interacted directly with students and answered their curricula questions
* Welcomed and directed walk-in visitors
Branch Secretary, North Carolina Department of Natural Resources, September 2005 - November 2005
* Interviewed state regulated businesses and the general public both in-person and over the phone
* Maintained database records in Microsoft Access and set up queries to efficiently locate information
* Reported branch budget information, including equipment and supply purchasing, invoice payments, and travel reimbursements
District Manager, Morning News, Florence, S.C. 29501, April 2003 - June 2003
Reason for leaving: change in job description.
* Managed thirty independent newspaper carriers
* Planned carrier routes and resolved problems that carriers encountered during deliveries
* Interacted with customers to resolve their concerns
* Engaged in a number of marketing promotions to increase newspaper circulation
Computer Lab Assistant, Francis Marion University, Florence, S.C. 29501, January 2002 - April 2002
* Conferred with individuals and small groups; assessed their level of understanding
* Provided tailored instructions in Microsoft Word and Excel
* Demonstrated oral communication skills, knowledge of computers, and computer applications
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