Jennifer Kline:
CLASS OF 1991
Marcos De Niza High SchoolClass of 1991
Tempe, AZ
Arizona State University - Honors CollegeClass of 1995
Tempe, AZ
Arizona State University - CommunicationClass of 1995
Tempe, AZ
Dobson High SchoolClass of 1991
Mesa, AZ
Jennifer's Story
McKesson Corp.
Sr. Customer Manager
July, 2009 - Present
The Sr. Account Manager, Client Services, is responsible for leading key client relationships, managing projects/programs, defining preferred business models and managing special projects. The Sr. Account Manager is the primary client contact for his/her programs and is responsible for providing solutions that proactively exceed client expectations. In addition, this position leads internal teams and ensures that all program objectives are met, including pre-defined profitability goals.
Key Responsibilities:
Financial Management
Customer Relationship Management
Project Management
Account Management
Workforce and Administrative
Aesthetic Sales Representative at Medicis Aesthetics
Public Company ; 201-500 employees ; MRX ; Pharmaceuticals industry
May 2007 - July 2009
Successfully sold dermal fillers, Restylane and Perlane to Dermatologists, Plastic Surgeons and other sub-specialty Physicians. Provided technique coaching, product information and support for Physicians and practice.
Demonstrated consistent achievement. Ranked #1 for ASR National Team in consecutive quarters since hire date.
Effectively analyzed sales data to develop targeted marketing and strategic territory management plan on a quarterly basis.
Established creditability with Physicians as an asset for business development within their practice. Provided ideas and support to help them achieve their directives and grow their business.
Field Skills Trainer for 2008 /2009. Facilitated training/on board process for 3 new hires in first month as FST. Responsible for ongoing training for a national team of Sales Representatives.
Achieved highest Customer Service Survey rating for ASR National Team for 2007-2008 rankings.
Owner at Personal Fitness Professionals, LLC
Health, Wellness and Fitness industry
2000 - Present
ACE Certified Personal Trainer / ACE Certified Group Fitness Instructor
Built and managed successful personal training, fitness and wellness consulting company.
Responsible for all management functions, including sales, marketing, staffing, payroll, accounting and legal.
Obtained advanced certifications in Yoga, Pilates, Kickboxing, BodyPUMP, Aquatics, Spin, Youth Fitness and Senior programming.
Personal Trainer at CopperWynd Resort and Country Club, Fountain Hills Arizona. Fostered relationships with clientele and motivated them to achieve their goals.
Served as Group Fitness Coordinator at CopperWynd. Managed staff of over 35 group fitness instructors
Teaching /on staff at Gainey Village, DC Ranch Village, Mountainside Fitness, Sanctuary Resort and CopperWynd Resort.
Featured in local, national and professional publications as advocate for childrens fitness.
Nationally ranked Figure Competitor
Professional Sales Representative at Bradley Pharmaceuticals/ Doak Dermatologics
Public Company ; 201-500 employees ; BDY ; Pharmaceuticals industry
2006 - 2007
Successfully sold pharmaceutical drugs which include Adoxa, Zoderm and Rosula to Dermatologists in Arizona.
Ranked in the top tier for West Region as a part-time representative. Top 10% of sales force for Adoxa and Rosula.
Penetrated hard to reach accounts and achieved 100% reach and frequency with decile 9 and 10 physicians within the first month of employment.
Provided exceptional customer service and conducted educational programs to ensure maximum product recognition with Physicians.
Territory Manager - Animal Health at Schering-Plough Pharmaceuticals / Innovex
Public Company ; 10,001 or more employees ; SGP ; Pharmaceuticals industry
2006 - 2007
6 month contract sales position with Schering-Plough Animal Health to promote new program launch for Home Again microchips.
Effectively detailed and sold complicated three tier sale to Veterinarians. Sales process involves selling actual product, software installation and continued promotion of annual enrollment.
Met monthly sales goals wit...Expand for more
hin the first week of employment. Tripled sales quota within the second month of new product launch.
Continually exceeded monthly sales quota and ranked #1 in Southwest Region
Maintained a positive attitude and thrived while working in a continually changing work environment with a new program launch. Assisted in the recruitment, hiring and training of territory counterpart.
Worked cooperatively with corporate headquarters to make suggestions and institute positive changes to sales program.
Police Officer/Detective/Public Information at Tempe Police Department Law Enforcement industry
1995 - 2000
Served from 1996-1998 in the Patrol Division. Ensured public safety by making arrests, investigating accidents, issuing citations and performing public education.
1998-1999- Traffic Bureau/ Criminal Investigations. Hit and Run/ Felony DUI Detective. Investigated Hit and Run and Aggravated DUI incidents to include locating suspects, accident reconstruction, coordinating evidence, obtaining confessions and documenting findings in legal reports for future court appearances.
1999-2000 Worked in the Office of the Chief as Public Information/Public Relations Coordinator. Served as Coordinator of the Citizen¿s Police Academy and other public education/awareness programs.
Worked with local media outlets and producers to achieve goals.
Coordinated all aspects of media relations and special events. Implemented public awareness campaigns, effectively handled crisis communication situations and managed internal public relations and communication.
Public Relations Coordinator at Popular Outdoor Outfitters
Marketing and Advertising industry
January 1993 - December 1995
Coordinated customer events, product demonstrations, weekly skills seminars, customer and vendor trade shows.
Represented company as key spokesperson at events and corporate functions including live television and radio appearances.
Assisted Vice-President in management of advertising program.
Coordinated employee programs and events including orientation and training seminars, job fairs, incentive parties, monthly outings, holiday parties, team building events and corporate discount programs.
Responsible for writing, editing and publishing company newsletter, creating advertising copy, responding to customer inquiries and writing employment and donation response letters.
Negotiated with vendors to coordinate vendor trade shows, promotional activities and employee training events.
Teller at Valley National Bank
Public Company ; 1001-5000 employees ; VLY ; Banking industry
August 1989 January 1993
Sales / Customer Service at Recreational Equipment Incorporated- R.E.I. Privately Held ; 1001-5000 employees ; Consumer Goods industry
March 1989 - January 1993
Education
Arizona State University
BA Communication / Barrett Honors College, Rhetoric/Persuasion - magna cum laude
1992 - 1995
Activities and Societies: Barrett Honors College - Alpha Chi Omega, ASU Debate, Pre-Law Society
Phoenix Regional Police Academy
AZ POST Certification- Police Officer Standards and Training / Law Enforcement, Law Enforcement
Honors and Awards: ASU Barrett Honors College Alumni of the Year - 2001
1st Place - Ironman Figure Competition- February 16, 2008
3rd Place- Masters Nationals - July 19, 2008
5th Place- North American Figure- August 30, 2008
Fitness Modeling / Appearances
Femmeathletic
Fitchix
Skirtsports
Television
Sonoran Living ABC Channel 15 - Youth Fitness / Yoga
Magazine Features
November, 2008 - IDEA Health & Fitness Journal- Featured Members
November, 2008 - Muscle and Fitness Hers "Twists & Turns"
May, 2008- Ironman Magazine "Rising Stars"
November, 2007- Raising Arizona Kids Contributor - Youth Fitness
"Instilling early fitness habits"
April, 2004 - America West Airlines Magazine - "The Resort Life: Family Style"
May, 2003- Redbook Magazine "Red Hot Reader - How she makes her life work."
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