Nathaniel Jenkins:
CLASS OF 1979
Gwynn Park High SchoolClass of 1979
Brandywine, MD
Nathaniel's Story
Workplace
Currently employed as a Deputy Project Executive for IBM Global Services Federal, Treasury Programs Practice. Twenty-three years of Information Technology experience, seventeen of which comprise of consulting and management positions, including nine years of providing sales and marketing support. Current duties include the management of Customer Relations Management (CRM) business transformation, planning and applications development initiatives using the IBM Package Enablement for Customer Relationship Management Methodology (PEforCRM) in the industries of finance, telecommunications, utilities, distribution and the public sector. Previously performed Project Management roles in solutions development and the overall operations of centralized call centers and technical support offices, utilizing various management methods, skills and tools. Client based work experience includes personnel management, formulating and enforcing polic...Expand for more
ies, procedures and work standards. Also provided financial management in contractual environments, with extensive expertise in quality control to insure cost budgeting and asset management. As part of Government client experience, have been responsible to perform and delegated procurement of daily material and supplies while maintaining effective interactions with vendors, subcontractors, construction contractors, and Government Contracting and Technical Representatives. Performed direct personnel management of upwards of 64 IT development professionals, which included delegation of the divisions mission, client requirements and goals as they pertained to the Contracted Statement of Work. Multi-shift scheduling to provide 24-hour, 365-day coverage for central call centers, system availability, oral and written status reporting were activities also performed to ensure that all resources were used properly in achieving contractual deliverables.
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