Robert Anderson:  

Robert C. Anderson CAI Product Development Bob Anderson has been with Computer Aid, Inc. since 1988. With more than 38 years of IT experience, Bob is responsible for the product development of CAI’s Legacy Application Support service offerings (Managed Maintenance and Tracer). Most of Anderson’s IT career had been spent as a senior executive in large IT organizations with a particular focus on process re-engineering, process management and managing by metrics. Most recently, Anderson was published in the February 26th, 2007 issue of Computerworld. His article, 25 Time-Tested Truths About IT Support generated response from Computerworld readers around the world. Bob Anderson also authored eighteen process guides and training manuals on all aspects of “Out-sourcing Application Support,” i.e. Environment Assessment, Transition, Work Flow Processing, Operations Management, Transition, and Quality Assurance. Bob and his team insure that CAI’s Legacy Application Support processes are compliant with both CMMI Level 4 and the ITIL V3Service Management Lifecycle. Bob is the principal architect of CAI’s process management, event tracking, and resource management tool, “Tracer.” This software tool works in conjunction with CAI’s Legacy Application ...Expand for more