Lance Warren:
CLASS OF 2000
Warren Township High SchoolClass of 2000
Gurnee, IL
Northern Illinois UniversityClass of 2006
Dekalb, IL
Woodland Middle SchoolClass of 1996
Gurnee, IL
Twain Elementary SchoolClass of 1991
Wheeling, IL
Lance's Story
LANCE WARREN
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EXPERIENCE
Customer Service Rep 2009 to Present
Best Buy Co., Inc. Gurnee, IL
¿ Sold protection plans and accessories to complete customer¿s product experience. Increased customer buying power and store revenue with financing options, Rewards Zone.
¿Resolved customer problems and recommended solutions, facilitated point-of-sale operations, exchanges and offered alternative products and services on returns.
¿In top three of sales categories among reps. Customer satisfaction preceded policy. Over a decade of experience in sales and customer service.
Customer Service Associate 2008
Circuit City Stores, Inc. Vernon Hills, IL
¿Boosted revenue and profit vs. loss execution by ensuring proper returns under policy, exchanged instead of returned & sold protection plans to insure against problems.
¿Helped turn store from 10-year poor performer into profitable, competitive business.
¿Resolved customer problems while providing for sales, exchanges and returns.
Manager 2004 to 2007
Mango¿s Smoothie Bar & Grill DeKalb, IL
¿Operated restaurant for out-of-town owner by managing day-to-day operations. Providing a quality product and making...Expand for more
the customer happy were top priorities.
¿Played active role in expansion of kitchen including creating printed menu, coupons, and fliers for restaurant. Helped plan and execute annual Huskie Bash participation.
¿Responsible for opening, closing, inventory control, ordering, price setting, and leading others. Ensured compliance with Occupational Safety and Health Administration guidelines. Resolved customer and employee problems. Balanced register and cash handling daily.
Usher, Vendor 99-¿00, ¿06-¿07
Marcus Cinema Gurnee, IL
Ride Host 2001, 2003, 2004
Six Flags Great America Gurnee, IL
Route Attendant 2001 to 2003
ITS Document Services DeKalb, IL
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EDUCATION
Bachelor of General Studies 2006
Northern Illinois University DeKalb, IL
¿ Experience in business, journalism, communications and writing at NIU. Microsoft Office including Excel, Word & PowerPoint. Co-wrote employee handbook for use in a small business.
¿ Two years Army ROTC training at NIU. Four-year high school student-athlete. Sports editor and writer for high school newspaper, Scratch Paper.
¿ National Honor Society. Who¿s Who in America. Quill & Scroll.
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